Aquesta Bank is committed to protecting your privacy. Keeping customer information secure is a top priority for all of us at Aquesta Bank. As a financial institution, we know that your trust in us is of upmost importance. To help you better understand how we protect your personal information, we are providing you with our current privacy policy and practices. As a customer of Aquesta Bank, you will be advised of our Privacy Policies and Procedures on an annual basis. We will continue to adhere to the Privacy Policies and Practices described herein even if you are no longer an Aquesta Bank customer or if you become an inactive customer (without an active account relationship).
As part of providing you financial products or services, we gather, retain, and use nonpublic personal information about you from the following sources:
The information gathered and retained by Aquesta Bank is used for specific business purposes, such as approving or administering your account, complying with banking regulations, protecting against fraud, and developing a better understanding of your financial needs.
We believe that the responsible use of information benefits our customers by enabling us to understand their specific financial needs and to offer products and services tailored to meet those needs.
We do not sell or provide to anyone for their independent use nonpublic personal information about our customers or former customers, except in ways that are permitted by law.
We may also share information about our experiences of or transactions with you or your account (such as account balance or payment history) within our bank and any of our affiliates we may have. We may also reveal specific information about your accounts if you request or authorize it, to help complete a transaction initiated by you, to a credit reporting agency in accordance with standard banking industry practices, to third party vendors that assist us in servicing your loan or deposit account, with government entities in response to subpoenas or as permitted or required by law.
At Aquesta Bank, we maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We restrict employee access to your nonpublic personal information to only those employees who have a business reason to know such information in order to provide products or services to you.
We educate our employees about the importance of confidentiality and customer privacy throughout our bank.
Aquesta Bank continually strives to maintain up-to-date, complete and accurate customer and account information. If at any time you believe any information retained by Aquesta Bank is inaccurate or incomplete, please call us toll-free- at 1-877-226-5556 (1-877-BANK-LKN). We will investigate the problem, and if it is determined that the information is incorrect, we will take appropriate action quickly and according to industry practices and applicable law.
Aquesta Bank is committed to protecting customers and guests who visit our website at www.aquesta.com. Accordingly, our website uses a variety of advanced Internet security technology, including the encryption of information that is transmitted while accessing account information over the Internet by using Secure Sockets Layer (SSL) Technology. Aquesta Bank also uses digital certification, a unique identifier to substantiate Aquesta Bank’s identity to your browser.
Additionally, multi-factor authentication (to protect against phishing) is required when using online services to validate your identity using a personal login ID along with a password you have selected. We may collect data from your online visits, such as cookies, to display information more effectively to you and to allow customization of your website experience. This data is encrypted for our use only and protected from third party access.
We recommend that you follow these security measures to protect and help prevent potential misuse of personal information about you:
At Aquesta Bank, we are committed to customer protection, which includes protecting personal information about you as well as providing you with ways to protect yourself.
If you believe you may be a victim of identity theft:
You have choices as to how we contact you for marketing purposes as well as how we use your credit and personal financial information among Aquesta Bank affiliates.
If you are comfortable with the methods in which we use your information currently, there is no need to indicate your preference. We recognize, however, that you may wish to limit the ways in which we use your information for marketing, and we offer the following opt-out choices:
If you have a joint account, a request by one owner will apply to the joint account. The opt-out designation, if elected, applies to your current portfolio of accounts. Our system will be updated to reflect privacy preferences within 30 days following receipt of the request with complete information. You can verify the update by calling the Customer Service number listed above or visiting any Aquesta Bank Financial Center.
If you have already shared with us your privacy preference under this policy, it is not necessary to contact us again. We will continue to honor the preferences you have provided.
There are times when we choose to provide additional products and services to our customers through non-affiliate institutions such as insurance companies, mortgage companies, securities dealers/brokers, etc. In order to provide these services, we may disclose any of the information we collect, describe above, with financial institutions with which we have joint marketing agreements. These companies are contractually obligated to safeguard customer information in strict compliance with Aquesta Bank policy. This sharing enables us to provide you with superior customer service and a broad range of financial products and services that we believe add value to your relationship with us.
If you have any questions about Aquesta Bank’s Privacy Policy or Practices, or if you have any concerns about the protection of your information, please call us at (704) 439-4343 or toll-free at 1-877-226-5556 (BANK LKN) or write to us at:
Aquesta Bank
Attn: Privacy Administration
PO Box 700
Cornelius, NC 28031